South Metro Fire Rescue’s Dispatchers perform emergency dispatch services for South Metro Fire Rescue and multiple volunteer fire agencies including: West Douglas County, Bennett, Byers, Deer Trail, Sable Altura and Strasburg Fire. MetCom is staffed with 16 full-time and 5 part-time communications professionals, covering a total of three shifts. Each shift consists of one supervisor, one lead, and two dispatchers. A PSAP Operations Manager oversees the three shifts under the direction of the Director of MetCom and Technical Services. In 2017, MetCom will serve nine fire departments, 36 stations and a population over 300,000 located in 1600 square miles of mixed terrain.
Dispatcher are responsible for receiving and prioritizing emergency and non-emergency telephone calls, dispatching fire and medical resources, performing Emergency Medical Dispatch (EMD) and managing radio communications. South Metro Fire Dispatchers work 24-hour shifts on a modified Kelly schedule, including overtime and holidays as needed in a 24-hour-a-day, 7-day-a-week operation.